The data contract, in plain English.

What we store

• Phone / chat thread needed to run jobs
• Property nickname, and cleaner contacts you give us
• Job history (checklists sent, approvals, timestamps)
• If you connect calendar or Airbnb: only the fields needed for the jobs you turned on
• If you connect Google: that you connected Calendar, and Mail if you allowed it. The sign-in stays on your phone or Mac — we do not keep a cookie jar or a copy of your inbox
• Your application: name, email, phone if you gave one, and what you wrote on the form
• Your Access status from Stripe: paid or not, and the dates. Never a card number; Stripe keeps that
• How much of the included Grok you used this month: a count, never the words you typed

Where your messages live

In your own tools: Airbnb, your inbox, wherever you already talk to the people you work with (guests, clients, owners, cleaners). On Easy reads what you paste or connect, drafts the reply, and sends it once you tap Approve. Drafting runs on Included Grok, or on your own key if you add one. Nothing sends by itself, ever.

What we do not do

• Sell your data
• Keep reading Airbnb, Gmail, or calendar after you disconnect
• Hide a second copy “for training” after you revoke access
• Email you an Access Kit, or write from an On Easy agent mailbox. That send is not live yet — ask in chat or text

Disconnect = delete

When you disconnect a source or end Access:

1. Stop all pulls within 24 hours
2. Delete cached messages and listings from that source within 7 days (or sooner if you ask in writing)
3. Keep only billing records and anonymized product metrics (counts, not guest names)

Approvals

Refunds, late checkouts, cleaner rebooks, lock changes: draft only until you 👍 or say yes in chat.

Your rights

Ask anytime: what we hold, export, or delete. Ask in your On Easy chat thread, or text +1 (310) 400-2428 or call +1 (310) 400-2428. A person answers, and deletion is done by hand within 7 days.