Chat-first · host ops

How install works

Hosts already live in WhatsApp and iMessage. That thread is the product. A web page is backstage — not where install succeeds.

The surface

  • WhatsApp first. iMessage or SMS if that’s the thread they already use.
  • On Easy owns the agent email and WhatsApp/SMS number, so guest threads do not land in the host’s personal inbox.
  • No dashboard required for the first green.

First job = checkout + 👍

Onboarding is the product. The first session finishes a real job in chat. If they only “got an account,” install failed.

  1. Collect phone, property nickname, cleaner contact if they have one.
  2. Open the On Easy ↔ host thread.
  3. First bot message is tomorrow’s checkout checklist — not a welcome tour.
  4. Host 👍 = checklist looks right → we draft the cleaner ping.
  5. Host 👍 = send. That’s the install step turning green.

What waits

Calendar or Airbnb connect is session 2, and optional. It never blocks the first green. High-stakes moves stay draft until a react or a short yes. Refunds, late checkouts, cleaner rebooks, lock changes: same rule. See the privacy contract.